Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Email address, name, password (encrypted), and company name
- Profile Information: Additional details you choose to provide in your profile
- Usage Data: Information about how you use the Service, including login activity and feature usage
- Communication Data: Messages, feedback, and support requests you send to us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our Service
- Detect, prevent, and address technical issues and fraudulent activity
3. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures:
- All passwords are encrypted using industry-standard Argon2 hashing
- Data is transmitted over secure HTTPS connections
- Access to personal information is restricted to authorized personnel only
- Regular security audits and updates to our infrastructure
- Multi-tenant data isolation using PostgreSQL schema-based separation
4. Data Retention
We retain your personal information for as long as necessary to provide you with our Service and to comply with our legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Service providers: With third-party vendors who perform services on our behalf
- Legal compliance: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@straddern.com
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@straddern.com
- Support: support@straddern.com